eCommerce Insiders

Customer Service

This Trick Will Help You Handle Difficult Customers in Ecommerce

I think you’ll agree: Some customers can be OVERLY demanding. They expect immediate answers. They won’t be satisfied with anything..

May 11, 2015 with 0 Comments

5 Ecommerce Lessons from Asian Food Retailers

Walking through a city like Hong Kong, you can’t help but be amazed at the sheer number of restaurants and small stores...

April 29, 2015 with 0 Comments

13 Tactics That Will Improve Your Customer Lifetime Value This Week

You know how important customer lifetime value is, and I’m sure you’re always eager to improve this number. We tend to measure..

April 10, 2015 with 0 Comments

Why I Hate my ISP – and 3 Ways You Can Avoid Customer Hate

The long awaited moment was finally here. After much anticipation, my DSL modem arrived at my new apartment. After days of living in..

January 14, 2015 with 0 Comments

Setting Up a Customer Service “War Room”

Customer service is one of the most important things you can do to improve your bottom line. Some companies are even setting up “war..

October 30, 2014 with 0 Comments

5 Strategies for Growing Your Ecommerce Business in 2015

Let’s face it, when it comes to ecommerce, the year is almost over.  There are only two major online retail events left in 2014 –..

October 30, 2014 with 0 Comments

Think Like a Googler: 4 Ways to Improve Your Site Search

Searching for things online is something we do every single day. We are constantly using Google to find new content or even to just find..

October 24, 2014 with 0 Comments

10 Rules for Adoring Customers

Ecommerce has truly leveled the retail playing field: it allows small independent retailers to compete with giant corporations and reach..

October 16, 2014 with 0 Comments

7 Bad Customer Experiences to Avoid

Offering superb products or services is a crucial aspect to running a successful e-commerce business with a superior reputation. However,..

September 17, 2014 with 0 Comments

Fixing Shopping Cart Abandonment in Mobile Devices

We all have heard about shopping cart abandonment rates and different ways to improve them. We even have written two great articles around..

August 7, 2014 with 0 Comments
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