eCommerce Insiders

Customer Service

How to Develop a Value Proposition in eCommerce

If there is one term equally overused and meaningless as “Content is King”, it most certainly is “Offer Value”...

November 26, 2012 with 3 Comments

3 Stories of Amazing Customer Service Fueled by Social Media

Customer service – truly great customer service – can really change the way people look at your company, or at your brand...

November 9, 2012 with 0 Comments

5 Steps to Better eCommerce Customer Service

Take a look at these numbers: “48% of small business owners say what they need most to stay afloat through the recession is “more..

October 25, 2012 with 1 Comment

Why service must be top priority for online retailers

In the past years online retailers have shown little attention for delivering great customer service. A Limelight survey from 2011 which..

September 4, 2012 with 0 Comments

Trust Based on Shipping & Customer Service

Google recently introduced their Trusted Stores program for online retail merchants. Early access users have noticed great results...

August 1, 2012 with 1 Comment
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