eCommerce Insiders

Customer Service

Understanding Omnichannel Strategies and How it Affects You

Your customers are interacting with your brand in all kinds of different ways. They read your Twitter updates, watch your videos and share..

August 6, 2014 with 0 Comments

Social E-commerce 101: What Is It and Why You Should Care

We all know about how important social media is to businesses but this post is not about that. This post is about a new aspect of social..

August 4, 2014 with 0 Comments

No Sale is Final – 6 Tips for Handling Returns in Ecommerce

In ecommerce no sales are final. A customer who wanted the product so badly might still return the item. A foreign customer that couldn’t..

July 28, 2014 with 0 Comments

Product Reviews: The Lifeblood Of Your Business

When you run and build a business, the value of your business is measured in two ways: tangible assets (like equipment and inventory), and..

July 23, 2014 with 0 Comments

How Authenticity Can Help You Score More Sales and Customers

Are you getting the results you want from your social media? If you aren’t, maybe its because you aren’t coming across as..

July 22, 2014 with 0 Comments

7 Things You Must Know About Your Customers

Your customers want something. They expect things from you. And of course, they assume you to know what they are. But I bet you..

July 11, 2014 with 0 Comments

B2B eCommerce: A Best Practice Checklist for Success

Business-to-business (B2B) eCommerce is a potentially lucrative online retail sector to target. If you are considering establishing a B2B..

July 2, 2014 with 1 Comment

Live Chat: A Winning Solution or a Hassle for a Smaller Store?

Adding a live chat to an ecommerce site can improve the communication with customers and conversions. But is it really a worthwhile..

April 28, 2014 with 1 Comment

Secrets of Successful Subscription-based Business in Retail

A subscription-based business can help eCommerce retailers build a guaranteed monthly income, sourced from a core set of loyal customers...

March 26, 2014 with 3 Comments

Best eCommerce Websites: AutoParts Warehouse Dominates A Growth Market

In a recent study of 50,000 customers, ecommerce platform BigCommerce ranked “automotive parts” online retailers as being..

February 5, 2014 with 2 Comments
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