5 Ecommerce Lessons from Asian Food Retailers
Walking through a city like Hong Kong, you can’t help but be amazed at the sheer number of restaurants and small stores…
Customer Service
This Trick Will Help You Handle Difficult Customers in Ecommerce
I think you’ll agree: Some customers can be OVERLY demanding. They expect immediate answers. They won’t be satisfied with anything..
13 Tactics That Will Improve Your Customer Lifetime Value This Week
You know how important customer lifetime value is, and I’m sure you’re always eager to improve this number. We tend to measure..
Why I Hate my ISP – and 3 Ways You Can Avoid Customer Hate
The long awaited moment was finally here. After much anticipation, my DSL modem arrived at my new apartment. After days of living in..
Setting Up a Customer Service “War Room”
Customer service is one of the most important things you can do to improve your bottom line. Some companies are even setting up “war..
5 Strategies for Growing Your Ecommerce Business in 2015
Let’s face it, when it comes to ecommerce, the year is almost over. There are only two major online retail events left in 2014 -..
Think Like a Googler: 4 Ways to Improve Your Site Search
Searching for things online is something we do every single day. We are constantly using Google to find new content or even to just find..
10 Rules for Adoring Customers
Ecommerce has truly leveled the retail playing field: it allows small independent retailers to compete with giant corporations and reach..
7 Bad Customer Experiences to Avoid
Offering superb products or services is a crucial aspect to running a successful e-commerce business with a superior reputation. However,..
Fixing Shopping Cart Abandonment in Mobile Devices
We all have heard about shopping cart abandonment rates and different ways to improve them. We even have written two great articles around..
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