Customer Service

Surveys: How to Grow Your Company Via Customer Data

Remember when you were in grade school or high school? You attended school and participated in certain activities for a designated period..

March 2, 2016 with 0 Comments

Before the age of online reviews, there were the days of the good-old-fashioned testimonial. You probably remember those: They were the..

February 29, 2016 with 0 Comments

Here’s a quick question: What would your organization say is the most important aspect of profitability? Would they say that..

February 10, 2016 with 0 Comments

It’s a fact of life that every retailer faces: The sale doesn’t end when the customer surrenders their credit card..

January 18, 2016 with 0 Comments

Noise. There’s a lot of it (of the digital variety) that ecommerce marketers have to claw their way past. At least that’s how..

January 13, 2016 with 0 Comments

Buyer’s remorse. It’s something that everyone has experienced at one time or another. And if you’re an e-retailer, then..

January 4, 2016 with 0 Comments

There has been some discussion as to whether call centers are still relevant in this day and age, due to the emergence of social media..

December 11, 2015 with 0 Comments

Sometimes, no matter how much your employees know, they still don’t get it. This could be because they lack compassion and patience, or..

December 8, 2015 with 0 Comments

Picture it. You and the marketing team (and your site development team) have spent countless hours perfecting everything for your future..

December 8, 2015 with 0 Comments

The popularity of live chat as a customer support channel is growing very quickly. Increasingly, visitors turn to this great tool when..

November 20, 2015 with 0 Comments