eCommerce Insiders

Are You Measuring Your Contact Center All Wrong?

Are You Measuring Your Contact Center All Wrong?

There has been some discussion as to whether call centers are still relevant in this day and age, due to the emergence of social media..

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Five Ways to Safeguard Your Retail Website

Five Ways to Safeguard Your Retail Website

Every day, millions of ecommerce transactions take place worldwide – and purchasing goods online is only increasing in popularity. In..

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Negative Customer Experiences: You Can Turn Them Around!

Negative Customer Experiences: You Can Turn Them Around!

Picture it. You and the marketing team (and your site development team) have spent countless hours perfecting everything for your future..

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Black Friday Weekend 2015: E-Commerce Sales For The Win!

Black Friday Weekend 2015: E-Commerce Sales For The Win!

Every year, retailers figuratively place their bets and lick their chomps, waiting for the Superbowl season of retail: Black Friday. Over..

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The Secret Sauce Your Segmentation Efforts Are Missing

The Secret Sauce Your Segmentation Efforts Are Missing

How’s your list looking these days? Don’t tell me you don’t have one. And please, don’t say it isn’t segmented. Ecommerce thrives..

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