Operations & Fulfillment

4 Customer Service Lessons From First Direct (Best Company in the UK 2014)

Sometimes, no matter how much your employees know, they still don’t get it. This could be because they lack compassion and patience, or..

December 8, 2015 with 0 Comments

Every year, retailers figuratively place their bets and lick their chomps, waiting for the Superbowl season of retail: Black Friday. Over..

December 4, 2015 with 0 Comments

The popularity of live chat as a customer support channel is growing very quickly. Increasingly, visitors turn to this great tool when..

November 20, 2015 with 0 Comments

The client-provider relationship cycle is a natural one. You meet, you usually hit it off really well, and you’re looking forward to..

November 18, 2015 with 2 Comments

Do you sometimes feel overwhelmed by promoting your store? Feel like you can’t keep up with everything you should be doing? Perhaps..

November 10, 2015 with 0 Comments

Our smartphones are next to us throughout most of the day giving us the opportunity to make phone calls, browse the internet or email..

July 21, 2015 with 0 Comments

Does the condition of a box or shipping material really matter, as long as the customer receives their product within a reasonable amount..

July 13, 2015 with 2 Comments

Amazon.com is known as a global destination for just about any type of retail product imaginable-in fact, it’s often referred to as..

July 10, 2015 with 0 Comments

There’s a quiet yet frenzied war going on in the retail world. The objective: Take away the competitor’s shopper base and..

June 29, 2015 with 0 Comments

Internet businesses have made a dramatic impact on the way organizations today are structured. Companies like Facebook and Google have..

June 29, 2015 with 0 Comments