eCommerce Insiders

Loyalty

Shrink Your Market: Strategies Online Retailers Should Steal from B2B Marketing

Instead of simply copying your competitors, it’s sometimes helpful to take a look at your online retail business with fresh eyes...

January 21, 2013 with 0 Comments

eCommerce Customer Service lessons learned from Instagram

As you’ve probably heard over and over again, Instagram changed their terms and conditions a week ago, giving themselves the option to..

January 3, 2013 with 1 Comment

4 Profit Levers for eCommerce Growth

The new year is approaching — time to plan some resolutions for your online store.  What follows are four substantial profit levers..

December 17, 2012 with 0 Comments

Great Customer Service in eCommerce is Like the New NY Knicks Hat

In this virtual world, online stores make people feel human again by offering great customer service. Although social networks have been..

November 27, 2012 with 2 Comments

How to Develop a Value Proposition in eCommerce

If there is one term equally overused and meaningless as “Content is King”, it most certainly is “Offer Value”...

November 26, 2012 with 3 Comments

3 Stories of Amazing Customer Service Fueled by Social Media

Customer service – truly great customer service – can really change the way people look at your company, or at your brand...

November 9, 2012 with 0 Comments

Loyalty Promotion Programs: Set It and They’ll Forget It

By the end of this post you should have at least one idea to revitalize your loyalty program. A common misconception that I come across..

November 6, 2012 with 0 Comments

5 Steps to Better eCommerce Customer Service

Take a look at these numbers: “48% of small business owners say what they need most to stay afloat through the recession is “more..

October 25, 2012 with 1 Comment

Top 3 Strategies Retailers Can Steal from Subscription-Based Businesses

Online advertisers tend to fall into several distinct business models. The first major classification involve the front-end offer. Is it a..

September 17, 2012 with 0 Comments

Why service must be top priority for online retailers

In the past years online retailers have shown little attention for delivering great customer service. A Limelight survey from 2011 which..

September 4, 2012 with 0 Comments
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