Customer Service

Understanding Omnichannel Strategies and How it Affects You

Your customers are interacting with your brand in all kinds of different ways. They read your Twitter updates, watch your videos and share..

August 6, 2014 with 0 Comments

We all know about how important social media is to businesses but this post is not about that. This post is about a new aspect of social..

August 4, 2014 with 0 Comments

In ecommerce no sales are final. A customer who wanted the product so badly might still return the item. A foreign customer that couldn’t..

July 28, 2014 with 0 Comments

When you run and build a business, the value of your business is measured in two ways: tangible assets (like equipment and inventory), and..

July 23, 2014 with 0 Comments

Are you getting the results you want from your social media? If you aren’t, maybe its because you aren’t coming across as..

July 22, 2014 with 0 Comments

Your customers want something. They expect things from you. And of course, they assume you to know what they are. But I bet you..

July 11, 2014 with 0 Comments

Business-to-business (B2B) eCommerce is a potentially lucrative online retail sector to target. If you are considering establishing a B2B..

July 2, 2014 with 1 Comment

Adding a live chat to an ecommerce site can improve the communication with customers and conversions. But is it really a worthwhile..

April 28, 2014 with 1 Comment

A subscription-based business can help eCommerce retailers build a guaranteed monthly income, sourced from a core set of loyal customers…

March 26, 2014 with 3 Comments

In a recent study of 50,000 customers, ecommerce platform BigCommerce ranked “automotive parts” online retailers as being..

February 5, 2014 with 2 Comments