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About Patrick Speijers

Patrick Speijers (1974) is co-founder and CEO of Robin, the social and web customer service app for online retailers. Robin is a multi channel customer service app, supporting communication through online contact form, e-mail and twitter. It has a handcrafted, beautifully designed, powerfull GUI for external communication, internal collaboration supported by an adaptive customerpanel. Robin works on desktop, tablet and mobile and has native apps for iPhone and iPad. For a special ecommerceinsiders deal, please send me an e-mail.

eCommerce Customer Service lessons learned from Instagram

As you’ve probably heard over and over again, Instagram changed their terms and conditions a week ago, giving themselves the option to..

January 3, 2013 with 1 Comment

Great Customer Service in eCommerce is Like the New NY Knicks Hat

In this virtual world, online stores make people feel human again by offering great customer service. Although social networks have been..

November 27, 2012 with 2 Comments

3 Stories of Amazing Customer Service Fueled by Social Media

Customer service – truly great customer service – can really change the way people look at your company, or at your brand…

November 9, 2012 with 0 Comments

5 Steps to Better eCommerce Customer Service

Take a look at these numbers: “48% of small business owners say what they need most to stay afloat through the recession is “more..

October 25, 2012 with 1 Comment

Why service must be top priority for online retailers

In the past years online retailers have shown little attention for delivering great customer service. A Limelight survey from 2011 which..

September 4, 2012 with 0 Comments

Trust Based on Shipping & Customer Service

Google recently introduced their Trusted Stores program for online retail merchants. Early access users have noticed great results…

August 1, 2012 with 1 Comment