Call Centers

Let Your Customer Service Team Destroy Your Business In 4 Easy Steps!

Pretend for a moment that you’re brainstorming ways to make your business brand…unforgettable. Now, pretend for a moment that..

February 13, 2017 with 0 Comments

Buyer’s remorse. It’s something that everyone has experienced at one time or another. And if you’re an e-retailer, then..

January 4, 2016 with 0 Comments

There has been some discussion as to whether call centers are still relevant in this day and age, due to the emergence of social media..

December 11, 2015 with 0 Comments

Sometimes, no matter how much your employees know, they still don’t get it. This could be because they lack compassion and patience, or..

December 8, 2015 with 0 Comments

The popularity of live chat as a customer support channel is growing very quickly. Increasingly, visitors turn to this great tool when..

November 20, 2015 with 0 Comments

Our smartphones are next to us throughout most of the day giving us the opportunity to make phone calls, browse the internet or email..

July 21, 2015 with 0 Comments

Internet businesses have made a dramatic impact on the way organizations today are structured. Companies like Facebook and Google have..

June 29, 2015 with 0 Comments