eCommerce Insiders


The #1 Tool of Customer Loyalty Programs

Empathy. Empathy is the #1 tool of loyalty programs. Not a certain technology, or a formula, or a metric. Granted, these tools help, but..

August 8, 2012 with 0 Comments

Trust Based on Shipping & Customer Service

Google recently introduced their Trusted Stores program for online retail merchants. Early access users have noticed great results…

August 1, 2012 with 1 Comment