eCommerce Insiders

Call Centers

Buyer’s Remorse: Why This Happens, and How to Prevent It

Buyer’s remorse. It’s something that everyone has experienced at one time or another. And if you’re an e-retailer, then..

January 4, 2016 with 0 Comments

Are You Measuring Your Contact Center All Wrong?

There has been some discussion as to whether call centers are still relevant in this day and age, due to the emergence of social media..

December 11, 2015 with 0 Comments

4 Customer Service Lessons From First Direct (Best Company in the UK 2014)

Sometimes, no matter how much your employees know, they still don’t get it. This could be because they lack compassion and patience, or..

December 8, 2015 with 0 Comments

How to Drive Conversions Using Live Chat

The popularity of live chat as a customer support channel is growing very quickly. Increasingly, visitors turn to this great tool when..

November 20, 2015 with 0 Comments

4 Apps to Help You Deliver Better Customer Service

Our smartphones are next to us throughout most of the day giving us the opportunity to make phone calls, browse the internet or email..

July 21, 2015 with 0 Comments

Hiring for Culture Fit? 3 Things You Should Know

Internet businesses have made a dramatic impact on the way organizations today are structured. Companies like Facebook and Google have..

June 29, 2015 with 0 Comments