eCommerce Insiders

Customer Service

Customer Testimonials: How To Explode Through Digital Noise

Noise. There’s a lot of it (of the digital variety) that ecommerce marketers have to claw their way past. At least that’s how..

January 13, 2016 with 0 Comments

Buyer’s Remorse: Why This Happens, and How to Prevent It

Buyer’s remorse. It’s something that everyone has experienced at one time or another. And if you’re an e-retailer, then..

January 4, 2016 with 0 Comments

Are You Measuring Your Contact Center All Wrong?

There has been some discussion as to whether call centers are still relevant in this day and age, due to the emergence of social media..

December 11, 2015 with 0 Comments

4 Customer Service Lessons From First Direct (Best Company in the UK 2014)

Sometimes, no matter how much your employees know, they still don’t get it. This could be because they lack compassion and patience, or..

December 8, 2015 with 0 Comments

Negative Customer Experiences: You Can Turn Them Around!

Picture it. You and the marketing team (and your site development team) have spent countless hours perfecting everything for your future..

December 8, 2015 with 0 Comments

How to Drive Conversions Using Live Chat

The popularity of live chat as a customer support channel is growing very quickly. Increasingly, visitors turn to this great tool when..

November 20, 2015 with 0 Comments

5 Ways To Transform Unhappy Customers Into Raving Fans Who Spend More Money!

Having an unhappy customer in your inbox lambasting you about the quality of your product or service is tough. Now, if you are a big brand..

November 10, 2015 with 0 Comments

How To Prepare For Angry Q4 Holiday Customers

The holidays are a time of community and cheer; a time for gathering together with family and friends. And, of course, the holidays are..

November 9, 2015 with 0 Comments

How to Build Customer Loyalty in E-Commerce

Once upon a time, we all had to spend hours and nerves while searching for the product or service we needed. However, with the appearance..

September 10, 2015 with 0 Comments

Why Price Anchoring Is a Bad Idea for Businesses

Every weekend, some retail chain seems to be advertising “The biggest sale of the year.” At one time, those words were enough to bring..

August 12, 2015 with 0 Comments
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