eCommerce Insiders

Customer Service

Are Bad Reviews Really Tanking Your Site?

Sources say that up to 92 percent of all online shoppers investigate and consult with online review sites before making a buying decision...

December 9, 2016 with 0 Comments

Thank You: Five Ways To Delight The People Who Keep You In Business

Here’s something to consider: While it’s true that consumers will always need to shop for certain items, and while it’s..

November 25, 2016 with 0 Comments

6 Customer Service Channels for eCommerce

Every marketer hopes that their marketing efforts will lead to sales transactions. And usually, sales transactions lead to customer service..

October 12, 2016 with 0 Comments

Bad Reviews and You: How to Handle Them in a Winning Fashion

Bad reviews. They suck, and for many business owners, they can suck the life out of any motivation to cheerfully offer customers the best..

May 11, 2016 with 0 Comments

Customer Service: How Many Stars Would Your Team Earn?

There’s a currency that’s almost as important as the dollar, and it offers far-reaching consequences to the success of a..

April 6, 2016 with 0 Comments

25 Email Marketing Tips You Can Steal & Use Today (Part 2)

(Psst – if you haven’t read part one of this serious, you can do that here!) In part two we’re going to waste no time..

March 21, 2016 with 0 Comments

Surveys: How to Grow Your Company Via Customer Data

Remember when you were in grade school or high school? You attended school and participated in certain activities for a designated period..

March 2, 2016 with 0 Comments

Testimonials: Your Customer-Sourced Retailer Proof Of Concept

Before the age of online reviews, there were the days of the good-old-fashioned testimonial. You probably remember those: They were the..

February 29, 2016 with 0 Comments

Customer Service: Benchmarks That Guarantee Customer Longevity

Here’s a quick question: What would your organization say is the most important aspect of profitability? Would they say that..

February 10, 2016 with 0 Comments

Smart Tips For Handling Returns in 2016

It’s a fact of life that every retailer faces: The sale doesn’t end when the customer surrenders their credit card..

January 18, 2016 with 0 Comments
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