eCommerce Insiders

Customer Service

Let Your Customer Service Team Destroy Your Business In 4 Easy Steps!

Pretend for a moment that you’re brainstorming ways to make your business brand…unforgettable. Now, pretend for a moment that..

February 13, 2017 with 0 Comments

Are Bad Reviews Really Tanking Your Site?

Sources say that up to 92 percent of all online shoppers investigate and consult with online review sites before making a buying decision...

December 9, 2016 with 0 Comments

Thank You: Five Ways To Delight The People Who Keep You In Business

Here’s something to consider: While it’s true that consumers will always need to shop for certain items, and while it’s..

November 25, 2016 with 0 Comments

6 Customer Service Channels for eCommerce

Every marketer hopes that their marketing efforts will lead to sales transactions. And usually, sales transactions lead to customer service..

October 12, 2016 with 0 Comments

Bad Reviews and You: How to Handle Them in a Winning Fashion

Bad reviews. They suck, and for many business owners, they can suck the life out of any motivation to cheerfully offer customers the best..

May 11, 2016 with 0 Comments

Customer Service: How Many Stars Would Your Team Earn?

There’s a currency that’s almost as important as the dollar, and it offers far-reaching consequences to the success of a..

April 6, 2016 with 0 Comments

25 Email Marketing Tips You Can Steal & Use Today (Part 2)

(Psst – if you haven’t read part one of this serious, you can do that here!) In part two we’re going to waste no time..

March 21, 2016 with 0 Comments

Surveys: How to Grow Your Company Via Customer Data

Remember when you were in grade school or high school? You attended school and participated in certain activities for a designated period..

March 2, 2016 with 0 Comments

Testimonials: Your Customer-Sourced Retailer Proof Of Concept

Before the age of online reviews, there were the days of the good-old-fashioned testimonial. You probably remember those: They were the..

February 29, 2016 with 0 Comments

Customer Service: Benchmarks That Guarantee Customer Longevity

Here’s a quick question: What would your organization say is the most important aspect of profitability? Would they say that..

February 10, 2016 with 0 Comments
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