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Let Your Customer Service Team Destroy Your Business In 4 Easy Steps!

Pretend for a moment that you’re brainstorming ways to make your business brand…unforgettable. Now, pretend for a moment that..

February 13, 2017 with 0 Comments

Are You Measuring Your Contact Center All Wrong?

There has been some discussion as to whether call centers are still relevant in this day and age, due to the emergence of social media..

December 11, 2015 with 0 Comments

4 Customer Service Lessons From First Direct (Best Company in the UK 2014)

Sometimes, no matter how much your employees know, they still don’t get it. This could be because they lack compassion and patience, or..

December 8, 2015 with 0 Comments

4 Apps to Help You Deliver Better Customer Service

Our smartphones are next to us throughout most of the day giving us the opportunity to make phone calls, browse the internet or email..

July 21, 2015 with 0 Comments

5 Ecommerce Lessons from Asian Food Retailers

Walking through a city like Hong Kong, you can’t help but be amazed at the sheer number of restaurants and small stores...

April 29, 2015 with 0 Comments

Setting Up a Customer Service “War Room”

Customer service is one of the most important things you can do to improve your bottom line. Some companies are even setting up “war..

October 30, 2014 with 0 Comments