Live Streaming – Is It Worth Considering for Your Business?
Earlier this year, two live streaming apps were launched within days of each other – Meerkat and Periscope. What was thought to be an..
Author Archives
Are You Measuring Your Contact Center All Wrong?
There has been some discussion as to whether call centers are still relevant in this day and age, due to the emergence of social media..
4 Customer Service Lessons From First Direct (Best Company in the UK 2014)
Sometimes, no matter how much your employees know, they still don’t get it. This could be because they lack compassion and patience, or..
3 Social Media Gold Mines for Online Businesses
Marketing your company and maintaining a presence on social media has always been good for business. It gets your brand seen and provides..
8 Psychological Marketing Tricks You’re Not Using
When it comes to building relationships with your customers and essentially getting them to purchase goods from you, the battle doesn’t..
9 Visual Tools to Spice Up Your Content Marketing
When it comes to content marketing, brands should do more than just write and share articles. In a world full of instant media and social..
4 Apps to Help You Deliver Better Customer Service
Our smartphones are next to us throughout most of the day giving us the opportunity to make phone calls, browse the internet or email..
Why Mobile Should Be Your Main Focus This Year
The dawn of mobile is definitely here. Mobile has grown tremendously over recent years and it is now being used more than ever to browse..
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